Have you ever had an employee leave (bridal consultant, ordering manager, etc) and since you didn’t have ‘systems’ in place it was difficult to quickly train a new employee to pick up where her predecessor left off?
If you are anything like the hundreds of bridal shops that I’ve worked with over the years, you know that having systems in place for your staff’s duties is critical. The problem is that recording or documenting these systems is not always a high priority with all of the other duties we have as bridal shop owners.
Here’s a great tip I learned from Dane Maxwell of Recruiting Ninja on how to document your ‘systems’.
Step #1: Buy a headset
You’ll want your employee to record what they do with a headset like this one.
Step #2: Setup Jing
Jing is free software that let’s you record your computer screen while you talk. Your staff will explain what they do in a video.
Step #3: Send an email to your staff
In this email tell each employee that you’d like them to show you how they rock at what they do. Give them the link to Jing (http://www.techsmith.com/jing/) and tell them to set it up on one of your computers. Also tell them that you’ll be by to give them the headset you purchased from Amazon. The final step, which is optional, is to tell them that you will give them a .25/hour raise after it is complete.
Try this out and let me know how it works. If I were you, I’d have videos as many videos as you can. Here are some ideas of videos/audio to create:
- Record the audio of your bridal salon’s phone greeting.
- Record your in person greeting when someone comes through your doors.
- How appointments are booked
- How to enter a customer
- How to create a purchase order
- What to do when a customer doesn’t show up for an appointment
- How to send an email
- How to confirm an appointment
Helping you thrive,